MultiCad Support & Forum
> SUPPORT TICKET SYSTEM: Users must submit their Support Ticket here to request and track the progress log on their solution. See > FORUM and > QUICK ANSWERS in "Solutions" on menu below.
MultiCad Support System and Forum
MultiCad Design Solutions believes that efficient service delivery to meet the needs of our clients, can contribute to keeping their design studios productive at maximum capacity. This secure online support system is implemented to enhance the level of service delivery and the most effective communication with our clients and their staff (Terms and conditions apply).
> SUPPORT TICKET SYSTEM: Users must submit their Support Ticket here to request and track the progress log on their solution.
> FORUM: Join our Free Forum as a member to discuss burning or interesting issues, share your tips and learn from others experience.
> QUICK ANSWERS: Browse / search "Solutions" on menu above to see if your query or question has not already been answered.
You can also contact us via Skype, Phone, Email or visit our office for assistance, training and your software and consulting needs.
Your information and details are safe with us and in this Support System and Forum.
This secure online system requires that members / users first register and create a profile before getting access to any communication inside the system or forum. This ensures that you are protected. Only you and our assigned support and admin team (responsible for serving you) will see any communications / activities of your query.
We follow and enforce a strict privacy policy and code of conduct. No Spamming will be tolerated in / through this system. All activities in the Support System are moderated and controlled for your protection. You can read the Zendesk Privacy policy here: www.zendesk.com/company/privacy
As a representative of Graphisoft Southern Africa, we have also adopted and adhere to:
the Graphisoft privacy policy www.graphisoft.com/info/legal/privacy_policy,
terms or service www.graphisoft.com/info/legal/terms_of_use and
the license agreements www.graphisoft.com/info/legal/license_agreements
> FORUM: Join our Free Forum as a member to discuss burning or interesting issues, share your tips and learn from others experience.
> QUICK ANSWERS: Browse / search "Solutions" on menu above to see if your query or question has not already been answered.
You can also contact us via Skype, Phone, Email or visit our office for assistance, training and your software and consulting needs.
Your information and details are safe with us and in this Support System and Forum.
This secure online system requires that members / users first register and create a profile before getting access to any communication inside the system or forum. This ensures that you are protected. Only you and our assigned support and admin team (responsible for serving you) will see any communications / activities of your query.
We follow and enforce a strict privacy policy and code of conduct. No Spamming will be tolerated in / through this system. All activities in the Support System are moderated and controlled for your protection. You can read the Zendesk Privacy policy here: www.zendesk.com/company/privacy
As a representative of Graphisoft Southern Africa, we have also adopted and adhere to:
the Graphisoft privacy policy www.graphisoft.com/info/legal/privacy_policy,
terms or service www.graphisoft.com/info/legal/terms_of_use and
the license agreements www.graphisoft.com/info/legal/license_agreements
The MultiCad Support System and Forum offers our clients the following features and benefits:
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Quality Service for a Quality Product!
As a license holder of ArchiCAD, you have made the decision to invest in a Quality Product…therefor you deserve Quality Service.
GRAPHISOFT SA have invested over the past 12 months in the development of a Quality Channel Structure, to offer you the best Quality Service throughout SADC. In future, when you make a service call, ensure that you are making that call to one of our Channel Partners, who displays one of the following logos, to ensure that you receive the Quality Service that you and your Quality product deserve:
Details of these service providers are available as follows:
Resellers SA | Resellers SADC | Registered Consultants | Registered Trainers | Service Providers | Technical Support
Read the official news release here: www.archicad.co.za/2011/09/15/news/multicad-takes-good-care-western-cape
MultiCad Design Solutions Accreditation
Francois Swanepoel was awarded with Accredited Graphisoft ArchiCad 17 Trainer status by Graphisoft Southern Africa on 8 May 2013 at the 15th Annual ArchiCad Key Client Conference, Melrose Arch, South Africa | Read more about ArchiCad Training Courses at www.multicad.co.za/training.html
The trainers listed here, are accredited as follows exclusively:
- ArchiCAD certified training series 1 – 5
- trainers are certified to provide training anywhere in SA, under license of GRAPHISOFT SA for trainee certification
- trainers are certified to redeem GRAPHISOFT SA training coupons (sales and SSA linked)
The trainers listed here, are accredited as follows exclusively:
- ArchiCAD certified training series 1 – 5
- trainers are certified to provide training anywhere in SA, under license of GRAPHISOFT SA for trainee certification
- trainers are certified to redeem GRAPHISOFT SA training coupons (sales and SSA linked)
Francois Swanepoel was awarded with Accredited Graphisoft Registered Consultant status by Graphisoft Southern Africa on 6 April 2012 at the TotalCAD Solution Centre, Durban, South Africa | Read more at www.multicad.co.za/about-us.html
The following SADC based ArchiCAD experts have been accredited by GRAPHISOFT SA, in 2011 on ArchiCAD 14:
- Francois Swanepoel (Western Cape)
The Graphisoft Registered Consultants Program provides a globally unique methodology to help architectural firms migrating from traditional 2D workflows to Building Information Modelling. Graphisoft have accredited 4 in-house staff members of TotalCAD SOLUTION CENTRE, to provide onsite and online implementation support for local firms.
The registered consultants at TotalCAD are all experienced ArchiCAD trainers, supporters and evaluators. They can assist you in any or all of the following 6 categories to improve your productivity:
1. Evaluation of Practice 2. Human Resource evaluation
3. Project Setup, Project Workflows 4. Project Management
5. Best Practices
The following SADC based ArchiCAD experts have been accredited by GRAPHISOFT SA, in 2011 on ArchiCAD 14:
- Francois Swanepoel (Western Cape)
The Graphisoft Registered Consultants Program provides a globally unique methodology to help architectural firms migrating from traditional 2D workflows to Building Information Modelling. Graphisoft have accredited 4 in-house staff members of TotalCAD SOLUTION CENTRE, to provide onsite and online implementation support for local firms.
The registered consultants at TotalCAD are all experienced ArchiCAD trainers, supporters and evaluators. They can assist you in any or all of the following 6 categories to improve your productivity:
1. Evaluation of Practice 2. Human Resource evaluation
3. Project Setup, Project Workflows 4. Project Management
5. Best Practices
Francois Swanepoel was awarded with Accredited Graphisoft Reseller status for a yet another year by Graphisoft Southern Africa on 8 May 2013 at the 15th Annual ArchiCad Key Client Conference, Melrose Arch, South Africa | For online and site based technical support, refer to www.multicad.co.za/support.html
ArchiCAD Resellers have been accredited by GRAPHISOFT SA, in 2013 for ArchiCAD 17 sales, IT & technical support:
MultiCAD Design Solution (WESTERN CAPE), Francois Swanepoel, email , web , skype: francois_mcd , mobile: +27 (0)74 319 1609
(Francois is a GRAPHISOFT REGISTERED CONSULTANT)
The resellers listed here, are accredited as follows exclusively:
- sales of ArchiCAD and ArchiCAD Add-ons supplied by GRAPHISOFT only
- sales in South Africa exclusively
- ArchiCAD IT support to end users, including installations, updates, upgrades, drivers and dongle configurations
- ArchiCAD specific technical support
ArchiCAD Resellers have been accredited by GRAPHISOFT SA, in 2013 for ArchiCAD 17 sales, IT & technical support:
MultiCAD Design Solution (WESTERN CAPE), Francois Swanepoel, email , web , skype: francois_mcd , mobile: +27 (0)74 319 1609
(Francois is a GRAPHISOFT REGISTERED CONSULTANT)
The resellers listed here, are accredited as follows exclusively:
- sales of ArchiCAD and ArchiCAD Add-ons supplied by GRAPHISOFT only
- sales in South Africa exclusively
- ArchiCAD IT support to end users, including installations, updates, upgrades, drivers and dongle configurations
- ArchiCAD specific technical support