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MultiCad Support System and Forum

MultiCad Design Solutions believes that efficient service delivery to meet the needs of our clients, can contribute to keeping their design studios productive at maximum capacity. This secure online support system is implemented to enhance the level of service delivery and the most effective communication with our clients and their staff (Terms and conditions apply).
> SUPPORT TICKET SYSTEM: Users must submit their Support Ticket here to request and track the progress log on their solution.
> FORUM: Join our Free Forum as a member to discuss burning or interesting issues, share your tips and learn from others experience.
> QUICK ANSWERS: Browse / search "Solutions" on menu above to see if your query or question has not already been answered.
You can also contact us via Skype, Phone, Email or visit our office for assistance, training and your software and consulting needs.

Your information and details are safe with us and in this Support System and Forum.
This secure online system requires that members / users first register and create a profile before getting access to any communication inside the system or forum. This ensures that you are protected. Only you and our assigned support and admin team (responsible for serving you) will see any communications / activities of your query.

We follow and enforce a strict privacy policy and code of conduct. No Spamming will be tolerated in / through this system. All activities in the Support System are moderated and controlled for your protection. You can read the Zendesk Privacy policy here: www.zendesk.com/company/privacy
As a representative of Graphisoft Southern Africa, we have also adopted and adhere to: 
the Graphisoft privacy policy www.graphisoft.com/info/legal/privacy_policy,
terms or service www.graphisoft.com/info/legal/terms_of_use and
the license agreements www.graphisoft.com/info/legal/license_agreements
The MultiCad Support System and Forum offers our clients the following features and benefits:
  • All features of this easy to use online Support System and Forum are and will always be FREE to use for all our clients.
  • You can Submit your support request as a Support Ticket and get a unique tracking number. All activities for your ticket will be logged ad you can track, monitor and follow up on your request at any time. You will always know what is happening.
  • You can upload your problem files, screen shots or PDF Prints with your ticket for a clear communication and effective resolution of your query or problem.
  • This system is integrated with Google and links easily with Google Mail, Calendars, Docs/Drive, Forms as well as Dropbox and many more for hassle free synchronization with your admin and tools.
  • This Support System is an ever growing database of questions and answers / solutions. No need for you to wait for anybody. You can search the "FAQ", Solutions section or Forum for any previous solutions to questions that was similar to yours.
  • Log in to the Forum and discuss your questions with experts with valuable experience.
  • Share your knowledge with others in the forum and build a network of skilled professionals to expand your resources and opportunities.
  • Keep learning. We all know how each project brings with it a unique set of challenges. Another person can learn a lot if you were sharing and discussing how you apply your software and other tools to achieve your objectives.

Quality Service for a Quality Product!

As a license holder of ArchiCAD, you have made the decision to invest in a Quality Product…therefor you deserve Quality Service.

GRAPHISOFT SA have invested over the past 12 months in the development of a Quality Channel Structure, to offer you the best Quality Service throughout SADC. In future, when you make a service call, ensure that you are making that call to one of our Channel Partners, who displays one of the following logos, to ensure that you receive the Quality Service that you and your Quality product deserve:

Details of these service providers are available as follows:
Resellers SA  |  Resellers SADC  |  Registered Consultants  |  Registered Trainers |  Service Providers  |  Technical Support
Read the official news release here: www.archicad.co.za/2011/09/15/news/multicad-takes-good-care-western-cape
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MultiCad Design Solutions Accreditation

Francois Swanepoel was awarded with Accredited Graphisoft ArchiCad 17 Trainer status by Graphisoft Southern Africa on 8 May 2013 at the 15th Annual ArchiCad Key Client Conference, Melrose Arch, South Africa | Read more about ArchiCad Training Courses at www.multicad.co.za/training.html

The trainers listed here, are accredited as follows exclusively:
- ArchiCAD certified training series 1 – 5
- trainers are certified to provide training anywhere in SA, under license of GRAPHISOFT SA for trainee certification
- trainers are certified to redeem GRAPHISOFT SA training coupons (sales and SSA linked)
Francois Swanepoel was awarded with Accredited Graphisoft Registered Consultant status by Graphisoft Southern Africa on 6 April 2012 at the TotalCAD Solution Centre, Durban, South Africa | Read more at www.multicad.co.za/about-us.html

The following SADC based ArchiCAD experts have been accredited by GRAPHISOFT SA, in 2011 on ArchiCAD 14:
- Francois Swanepoel (Western Cape)
The Graphisoft Registered Consultants Program provides a globally unique methodology to help architectural firms migrating from traditional 2D workflows to Building Information Modelling. Graphisoft have accredited 4 in-house staff members of TotalCAD SOLUTION CENTRE, to provide onsite and online implementation support for local firms.

The registered consultants at TotalCAD are all experienced ArchiCAD trainers, supporters and evaluators. They can assist you in any or all of the following 6 categories to improve your productivity:
1. Evaluation of Practice                                      2. Human Resource evaluation
3. Project Setup, Project Workflows                     4. Project Management
5. Best Practices
Francois Swanepoel was awarded with Accredited Graphisoft Reseller status for a yet another year by Graphisoft Southern Africa on 8 May 2013 at the 15th Annual ArchiCad Key Client Conference, Melrose Arch, South Africa | For online and site based technical support, refer to www.multicad.co.za/support.html

ArchiCAD Resellers have been accredited by GRAPHISOFT SA, in 2013 for ArchiCAD 17 sales, IT & technical support:
MultiCAD Design Solution (WESTERN CAPE), Francois Swanepoel, email , web , skype: francois_mcd , mobile: +27 (0)74 319 1609
(Francois is a GRAPHISOFT REGISTERED CONSULTANT)

The resellers listed here, are accredited as follows exclusively:
- sales of ArchiCAD and ArchiCAD Add-ons supplied by GRAPHISOFT only
- sales in South Africa exclusively
- ArchiCAD IT support to end users, including installations, updates, upgrades, drivers and dongle configurations
- ArchiCAD specific technical support